IMPORTANT DELIVERY NOTICE: Canada Post Service Disruptions

Due to Canada Post service disruptions, Compass Card orders to customers may be delayed. For immediate assistance, visit the Where to Buy page to find in-person purchase locations or call 604.398.2042 for more information.

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Compass Customer Service

Compass Customer Service

Toll Free: 1-888-207-4055
Local: 604-398-2042

Monday to Sunday
6:30 a.m. to 11:30 p.m.

Waterfront Station

54 – 601 West Cordova Street, Vancouver, BC Canada

Monday to Friday:
8 a.m. to 5:30 p.m. Saturday, Sunday, & Stat Holidays:
Closed

Map showing Compasss Customer Service location
WCE Customer Service

Toll Free: 1-800-570-7245
Local: 604-488-8906

Suite 295 – 601 West Cordova (at Waterfront Station)
Vancouver, BC Canada

Monday to Friday:
8 a.m. to 4 p.m. Saturday, Sunday, & Stat Holidays:
Closed

Map showing WCE Customer Service location
Map showing WCE Customer Service location
For transit schedules, fares, and trip planning, visit www.translink.ca.

Contact Us

West Coast Express customers can now call Customer Information at 604.953.3333 for assistance or visit the TransLink Customer Service Centre at Waterfront Station for assistance.

To support physical distancing and overcrowding, customers are encouraged to send their inquiries for assistance using the form below. Due to the high volume of requests, it may take longer than usual for us to respond. Please do not resubmit your request.


Please enter the last four digits of your Compass Number, found on the back of your Compass Card.
Maximum 1980 characters
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